CTC007684 - Access Network Operations – Zone Leader

Industry Sector: Telecommunications

Job Type: Contract

Duration: One year

Work Mode: Mixed

Description

Locations being considered - Montreal or Bedford

Bilingual not required - most of the department is English

Hybrid role - 3 days in the Office

Typical day to day in this role -

• Host meetings

• Problem solving

• Preparing budget

• Scheduling the work

• Providing update on project advancement

• Establishing and challenging processes

Top 3 skills sets and qualifications -

• Organized & experience in telecom

• Record of accomplishment in the co-ordination of Cross Functional and Virtual teams

• Person who is able to make links amongst various information

Interview process - 2 interviews and possibility with a panel of 2 or 3 people – in person if possible

Projects you will be working on -

• Adding capacity to cellular network

• Adding cellular sites to the network

Potential for extension or full-time is unknown at this time.

The Zone Leader, Access Network Operations, plays a critical role in managing and optimizing the performance of wireless networks within a specific geographical area. This position requires a strong blend of technical expertise, leadership, and project management skills to ensure the delivery of high-quality wireless services to customers

Key Responsibilities:

- Network Performance Management -

• Achieve and maintain targeted performance KPIs for the wireless access components of all networks within the zone

• Monitor and analyze network performance metrics, identify root causes of issues, and implement corrective actions to ensure service quality and reliability

- Project Execution and Delivery -

• Lead and manage cross-functional teams to plan, execute, and deliver projects and programs within the zone

• Set project priorities, allocate resources, and ensure timely completion of projects within budget and scope

- Stakeholder Engagement and Communication -

• Effectively communicate network status, progress, and challenges to stakeholders, including senior management, internal teams, and external partners

• Build and maintain strong relationships with stakeholders to foster collaboration and ensure project success

- Resource Management and Forecasting -

• Ensure proper resource capacity forecasting for all functional groups involved in network operations

• Monitor resource utilization and adjust plans as needed to meet operational requirements

- Risk Management -

• Identify and analyze risks associated with network operations and project implementation

• Develop and implement contingency measures to mitigate risks and ensure business continuity

- Process Analysis and Improvement -

• Foster a culture of continuous improvement within the zone, driving cycle time reductions and operational efficiencies

• Identify opportunities for process optimization and implement changes to enhance network performance

Qualifications:

• Bachelor's degree in Business, Engineering, or a related field.

• 5+ years of experience in wireless network operations or a related technical role.

• Strong understanding of wireless network technologies, protocols, and standards.

• Proven project management skills and experience leading cross-functional teams.

• Excellent analytical and problem-solving abilities, with a keen eye for detail.

• Strong interpersonal and communication skills, both written and verbal.

• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Additional Skills and Competencies:

• Knowledge of project management methodologies (e.g., Agile, Lean, Waterfall).

• Familiarity with network monitoring and diagnostic tools.

• Proficiency in Microsoft Office Suite and other relevant software applications.

• Ability to work with large data sets and perform data analysis.