CTC007865 - Service Desk Support Agent

Secteur industriel: Communications

Type d'emploi: Contract

Durée: Ten months

Mode de travail: Mixed

Description

Remote work from home with 2 days per month in office attendance required (preset in calendar)

Possibility of extension exists

Daily Activities: Answer customer calls, treating incident and service request for customer equipment, invoicing.

Interview Process: Two rounds - 1st virtual & 2nd in office

Roles and Responsibilities:

• Responsible for responding to customer requests in a prompt, accurate, and professional manner

• Develop and maintain good client relationships while ensuring confidentiality

• Work with both internal and external teams to ensure the customer’s needs are met

• Process customer requests through utilization of the CRM tool

• Manage and update the inventory system

• Complete service orders

• Process invoices and complete billing

Critical Qualifications/Competencies:

• As required to meet customer’s needs, successful candidate must pass the client's, OPP background checks as well as the one from the Sûreté du Québec to be able to work for this role

• Have a minimum of 3 years’ experience in customer service

• Bilingualism in French/English is mandatory

• Detail oriented

• Able to prioritize and multi-task at a high level

• Able to solve problems analytically

• Ability to adapt to change, in a competitive environment where priorities change frequently

• Self-motivated, self-governing, and accountable

• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

• Basic accounting knowledge is an asset