CTC007136 - Network Support - Retail Stores

Industry Sector: Telecommunications
Job Type: Contract
Duration: One year
Work Mode: Mixed

Description

Notes:

Hybrid


Top 3 skillsets

• Must have excellent communication skills

• Bi-lingual French English preferred

• Must be comfortable cold calling ISPs and Stores, with a friendly attitude

• Understand and troubleshoot Wan connections, PPPoE, DHCP and static IP services


JOB DESCRIPTION:

The Network support will act as a front line support will be involved in the management of store support

Job Duties/Accountabilities:

  • Be on call and support retails stores in all time zones across Canada
  • Support Internet connectivity on behalf of retail stores
  • o remotely support the store by troubleshooting with the store employees who are non-technical

    o work with ISPs to resolve internet connectivity issues with remote locations

    o book and manage service calls with the ISP and communicate with the store

  • Maintain the retail network by proactively monitoring network health and responding to issues and outages
  • Manage security of the network by monitoring ports and devices. Removing and granting access to devices as required.
  • Monitor interface bandwidth usage and apply traffic shaping as needed, and if required, call the ISP to troubleshoot bandwidth issues
  • Respond to user generated trouble tickets for issues such as “unable to connect to network”, “page cannot be displayed” and “the network is slow”
  • Essential Competencies/Skills:

    must have excellent communication skills

    bi-lingual French English preferred

    must be comfortable cold calling ISPs and Stores, with a friendly attitude

    understand and troubleshoot Wan connections, PPPoE, DHCP and static IP services

    must have good understanding of IPv4

    must have experience with Internet facing firewalls, Fortigate firewalls is a plus

    understand various VPN technologies

    be familiar with Layer 2 switching, understand vlans

    have an understanding of network security, 802.1x and MAC control

    basic understanding of BGP and other routing protocols

    basic understanding of traffic shaping and bandwidth management

    Understand Wifi and how devices connect to wifi.


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