CTC - Détails de l'opportunité de carrière

CTC007136 - Network Support - Retail Stores

Notes:

Hybrid

Top 3 skillsets

• Must have excellent communication skills

• Bi-lingual French English preferred

• Must be comfortable cold calling ISPs and Stores, with a friendly attitude

• Understand and troubleshoot Wan connections, PPPoE, DHCP and static IP services

JOB DESCRIPTION:

The Network support will act as a front line support will be involved in the management of store support

Job Duties/Accountabilities:

Be on call and support retails stores in all time zones across Canada
Support Internet connectivity on behalf of retail stores
o remotely support the store by troubleshooting with the store employees who are non-technical
o work with ISPs to resolve internet connectivity issues with remote locations
o book and manage service calls with the ISP and communicate with the store
Maintain the retail network by proactively monitoring network health and responding to issues and outages
Manage security of the network by monitoring ports and devices. Removing and granting access to devices as required.
Monitor interface bandwidth usage and apply traffic shaping as needed, and if required, call the ISP to troubleshoot bandwidth issues
Respond to user generated trouble tickets for issues such as “unable to connect to network”, “page cannot be displayed” and “the network is slow”

Essential Competencies/Skills:

must have excellent communication skills
bi-lingual French English preferred
must be comfortable cold calling ISPs and Stores, with a friendly attitude
understand and troubleshoot Wan connections, PPPoE, DHCP and static IP services
must have good understanding of IPv4
must have experience with Internet facing firewalls, Fortigate firewalls is a plus
understand various VPN technologies
be familiar with Layer 2 switching, understand vlans
have an understanding of network security, 802.1x and MAC control
basic understanding of BGP and other routing protocols
basic understanding of traffic shaping and bandwidth management
Understand Wifi and how devices connect to wifi.