CTC - Détails de l'opportunité de carrière

CTC007850 - Application Analyst

More details on your role :

Analyze, execute and document requests related to insurance applications, assess impacts on existing environment.
Identify potential conflicts of activities in the overall schedule and collaborate with other IT groups and partners involved
Handle and follow up on various requests (incidents, problems, support requests, etc.)
Participate in managing the hygiene of communications tools (e-mail, Teams channels, Jira, etc.).
Communicate activities to project, business and other IT teams.
Carry out operational support in partnership with colleagues, analyze and qualify requests by eliminating issues
Participate in the evolution of process orientations and supporting tools
Ensure good IT hygiene of the application base under our sector's responsibility
Analyze and qualify application support requests from users and internal or external partners
Work with customer teams and external suppliers to ensure the prevention, detection and resolution of application failures.

Profile required

College diploma related to the industry and five years of relevant experience OR Bachelor's degree related to the industry and two years of relevant experience
Strong verbal and written communication skills
Ability to manage priorities
Willingness to work outside regular business hours as required
Strong analytical skills, rigor and attention to detail
Strong interpersonal skills, customer-oriented
Experience in IT, managing applications in complex ecosystems (changes, maintenance, evolution), an asset
Knowledge of collaborative work tools: Jira, Confluence, MS Office365, ServiceNow an asset
Knowledge of initiative and operations management methodologies: Agile (Scrum, Kanban), ITIL, DevOps, or other
Understanding of delivery cycle/incident and problem management life cycle desirable