CTC007141 - Customer Service Representative Senior
Industry Sector: Telecommunications
Job Type: Contract
Duration: Four months
Work Mode: Remote
1. It will be remote - will be required to come once a month. Montreal only.
1. Must speak French, English is recommended
3. Knowledge of SAP is an asset
Possibility of extension or full-time is high
Responsible for responding to customer requests in a prompt, accurate and professional manner.
Handle any inquiries which require investigation or follow-up.
Ensure requests and inquiries are transferred to the appropriate area.
Develop and maintain good client relationships while ensuring confidentiality.
Use call tracking systems to log all inquiries for documentation purposes.
Previous customer service experience;
Excellent communication skills;
and Ability to handle tasks in a professional manner.