CTC007141 - Customer Service Representative Senior

Industry Sector: Telecommunications

Job Type: Contract

Duration: Four months

Work Mode: Remote

Description

IMPORTANT

1. It will be remote - will be required to come once a month. Montreal only.

Top skillsets

1. Must speak French, English is recommended

2. Excel

3. Knowledge of SAP is an asset

Possibility of extension or full-time is high

Responsible for responding to customer requests in a prompt, accurate and professional manner.

Handle any inquiries which require investigation or follow-up.

Ensure requests and inquiries are transferred to the appropriate area.

Develop and maintain good client relationships while ensuring confidentiality.

Use call tracking systems to log all inquiries for documentation purposes.

Qualifications include:

Previous customer service experience;

Excellent communication skills;

and Ability to handle tasks in a professional manner.