CTC007216 - Digital HR - HRIS Support Analyst

Industry Sector: Communications
Job Type: Contract
Duration: Eleven months
Work Mode: Mixed

Description

What locations you would consider? MISSISSAUGA (ONTARIO) Canada L4W 5R1


If bilingual required, will interviews be held in French? NA


Is remote work available? Are there any required days in office? Can be discussed, but workways is in play for all workers by default - 3 days


Provide a description of the typical day to day in this role.

Ticket management

System configuration

User support and troubleshooting


What are the top 3 skills sets and qualifications you want to see on a candidate’s resume?

Troubleshooting user and system issues to uphold service level agreements

Someone who knows how to problem solve with little guidance on SaaS tools within secure and segmented environments

IT troubleshooting


What will the interview process look like (how many interviews, assessments, virtual or in person)?

Video interview


What specific projects will be worked on?

Support


What is the expected hiring date?

Beginning of Apr (Apr 3)


Any potential for extension or to hire full time?

Yes




The Role:

Reporting to the Senior Manager – Digital HR, you will be responsible for ensuring the highest user satisfaction, understanding our ecosystem, drive improvement to existing processes, address root cause of recurring problems. You will be hands on collaborating, supporting the systems and processes that are critical to our people.


Key Responsibilities:

Day-to-day user support and triaging of tickets

Manage user life-cycle management for our HRIS

Provide service management related reports

Submit and manage the vendor ticket queue

Monitor and manage system events

Perform standard changes on HRIS using standard change management practises


Critical Competencies:

Understand the employee journey and events within a complex enterprise environment

Troubleshooting user and system issues to uphold service level agreements

Someone who knows how to problem solve with little guidance on SaaS tools within secure and segmented environments

Ability to work under pressure, manage incoming requests, prioritize and resolve problems simultaneously


Preferred Competencies:

Bachelor's degree in HRIS, IT or related field of study

Working knowledge of SuccessFactors HCM modules (BizX, Recruitment, JAM)

Working knowledge in data analysis and data manipulation with large datasets

Working knowledge of network, integration and cloud systems

Bilingualism is an asset (English and French)

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