CTC007216 - Digital HR - HRIS Support Analyst

Secteur industriel: Communications

Type d'emploi: Contract

Durée: Eleven months

Mode de travail: Mixed

Description

What locations you would consider? MISSISSAUGA (ONTARIO) Canada L4W 5R1

If bilingual required, will interviews be held in French? NA

Is remote work available? Are there any required days in office? Can be discussed, but workways is in play for all workers by default - 3 days

Provide a description of the typical day to day in this role.

• Ticket management

• System configuration

• User support and troubleshooting

What are the top 3 skills sets and qualifications you want to see on a candidate’s resume?

• Troubleshooting user and system issues to uphold service level agreements

• Someone who knows how to problem solve with little guidance on SaaS tools within secure and segmented environments

• IT troubleshooting

What will the interview process look like (how many interviews, assessments, virtual or in person)?

Video interview

What specific projects will be worked on?

Support

What is the expected hiring date?

Beginning of Apr (Apr 3)

Any potential for extension or to hire full time?

Yes

The Role:

Reporting to the Senior Manager – Digital HR, you will be responsible for ensuring the highest user satisfaction, understanding our ecosystem, drive improvement to existing processes, address root cause of recurring problems. You will be hands on collaborating, supporting the systems and processes that are critical to our people.

Key Responsibilities:

• Day-to-day user support and triaging of tickets

• Manage user life-cycle management for our HRIS

• Provide service management related reports

• Submit and manage the vendor ticket queue

• Monitor and manage system events

• Perform standard changes on HRIS using standard change management practises

Critical Competencies:

• Understand the employee journey and events within a complex enterprise environment

• Troubleshooting user and system issues to uphold service level agreements

• Someone who knows how to problem solve with little guidance on SaaS tools within secure and segmented environments

• Ability to work under pressure, manage incoming requests, prioritize and resolve problems simultaneously

Preferred Competencies:

• Bachelor's degree in HRIS, IT or related field of study

• Working knowledge of SuccessFactors HCM modules (BizX, Recruitment, JAM)

• Working knowledge in data analysis and data manipulation with large datasets

• Working knowledge of network, integration and cloud systems

• Bilingualism is an asset (English and French)