CTC006870 - Customer Service Representative - Senior

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée: Six months

Mode de travail: On Site

Description

Roles and Responsibilities:

Responsible for responding to customer requests in a prompt, accurate, and professional manner

Develop and maintain good client relationships while ensuring confidentiality

Work with both internal and external teams to ensure the customer’s needs are met

Process customer requests through utilization of the CRM tool

Manage and update the inventory system

Complete service orders

Process invoices and complete billing

Critical Qualifications/Competencies:

As required to meet customer’s needs, successful candidate must pass Bell, OPP background checks as well as the one from the Sûreté du Québec.

Have a minimum of 3 years’ experience in customer service

Detail oriented

Able to prioritize and multi-task at a high level

Able to solve problems analytically

Ability to adapt to change, in a competitive environment where priorities change frequently

Self-motivated, self-governing, and accountable

Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Basic accounting knowledge is an asset

Working Conditions:

Flexible schedules with alternating shifts to meet the needs of customers and the business