CTC007901 - LOT #9 - IT Technician – Customer Service & Onsite Support

Secteur industriel: Éducation

Type d'emploi: Contract

Durée: Two years

Mode de travail: Mixed

Description

The IT Technician – Customer Service & Onsite Support is responsible for the deployment, maintenance, and technical support of IT equipment and software used at CHU de Québec – Université Laval. They assist users with technical issues and participate in various IT management and maintenance activities.

Responsibilities:

• IT Equipment Management

  
  

• User Support

  
  

• Deployment & IT Solution Improvement

  
  

• Help Desk & Call Management

  
  

• Receive, inventory, and prepare new IT equipment (computers, peripherals, etc.).

• Install and configure authorized software and applications according to DRI standards.

• Perform maintenance, repairs, and upgrades on IT equipment.

• Respond to technical support requests and diagnose hardware and software issues.

• Assist users during the deployment or upgrade of IT systems and equipment.

• Participate in user access and permission management.

• Participate in the deployment of new IT solutions and system upgrades.

• Collaborate with IT teams to ensure service continuity.

• Join follow-up meetings and scrums to maintain effective service delivery.

• Answer calls and manage incidents through the help desk center.

• Provide guidance and recommendations to users to improve their experience and reduce recurring issues.

Requirements:

• Recognized and relevant experience in customer service and technical support.

• Minimum of 3 months of experience required for this role.

• Good knowledge of Microsoft Windows and related tools.