CTC007113 - Call Center Agent

Secteur industriel: Communications

Type d'emploi: Contract

Durée: Six months

Mode de travail: Mixed

Description

IMPORTANT

Allowed locations? Montreal

Bilingual required? Yes

Is remote work available? Hybrid (Tuesday to Saturday 9am-5pm EST)

Any required days in office? 2 days a week from the office, 3 days from home (subject to change)

What are the top three functions of this role? (Top duties the contractor will be accountable for) Call Centre agent, Emergency Incident management and Trouble shooting physical Security issues

What are the top 3 skills sets you want to see on a candidate’s resume? Bilingual, Call centre experience and a someone who is resourceful

Which qualifications are essential, if any, for the role? NA

Any testing in the interviews? Possibly to test the English writing

Any potential to hire full time? Yes, there is always a potential to hire someone full time on the team

DESCRIPTION:

The Corporate Security & Resiliency team is mandated with establishing, implementing, administering and enforcing client's security policies.

The National Incident Centre (NIC) service is a team of specialists which operates 24 hours a day, 7 days a week in order to contribute to the protection of company employees and assets. The team is the central point for surveillance and reporting for incidents which can affect the company. It also coordinates a response with the manifold responders according to pre-established impact and severity parameters.

TASKS / RESPONSIBILITIES:

The successful candidate will need to maintain a constant communication and coordination with different business units in order to support the following accountabilities:

Work as the single point of contact for company related incidents and emergencies (NOT IT)

Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists

Manage and monitor the company’s physical security systems

Offer services and support on behalf of other Corporate Security teams outside of regular business hours

Offer a valued service to our clients

ESSENTIAL ABILITIES AND SKILLS:

The ability to serve our clients in a bilingual environment

Good communication skills, both verbal and written

The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team (every saturday)

Great motivation and strong team spirit

The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first

Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge

High level of moral responsibility in terms of professionalism and integrity towards the business

Excellent general knowledge of information technology systems and ability to work in a highly technological environment

PREFERRED ABILITIES AND SKILLS:

Past experience within an emergency management, physical security, telecommunication or access control environment.

A good understanding of telecommunication networks and other general company functions.

Post secondary diploma in emergency management, security services or telecommunications