CTC007924 - Customer Service Support Agent

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée: One year

Mode de travail: Mixed

Description

Only Montreal location to be considered

Candidate must be bilingual. Interviews will be held both in French & English

Remote work from home with 1 days a week in office attendance is required. If they are on the 24/7 rotation evening or night shifts, they will not be obliged to be in the office (unless for the training).

Typical day to day in this role. Answer customer calls - Treating incident and service request for customer equipment and Invoicing.

Top 3 skills sets and qualifications -

• Autonomous and disciplined self-starter

• Excellent time management and organizational skills

• Team player

Interview process - 1st virtual & 2nd in office

Projects you will be working on: Side project - Ticketing & Billing

Potential for extension or to hire full time exists, possibly but never a guarantee

• Responsible for providing user support and maintenance for agreed upon IT service levels.

• Identify production issues, respond to support calls from business units, and managing production incidents from inception to resolution.

• Continue to monitor applications and systems and escalate issues as required.

• Qualification include:

1. Experience supporting client production issues;

2. Solid customer service and communication skills;

3. and Undergraduate degree or technical diploma or equivalent.