CTC007768 - Support Agent Service Desk - Radio
Secteur industriel: Telecommunications
Type d'emploi: Contract
Durée: Eight months
Mode de travail: Mixed
Description
IMPORTANT
Locations being considered - only Ottawa location to be considered
Bilingual required, interviews will be held Both French & English
Hybrid role - Remote work however in office attendance required to be split with other agents.
Typical day to day in this role -
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Answer customer calls,
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Treating incident and service request for customer equipment,
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Invoicing.
Top 3 skills sets and qualifications -
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Autonomous and disciplined self-starter,
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Excellent time management and organizational skills,
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Team player,
Interview process - 1st virtual & 2nd in office
Projects you will be working on - Side project - Ticketing & Billing
Potential for extension or to hire full time exists but never a guarantee
Roles and Responsibilities:
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Responsible for responding to customer requests in a prompt, accurate, and professional manner
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Develop and maintain good client relationships while ensuring confidentiality
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Work with both internal and external teams to ensure the customer’s needs are met
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Process customer requests through utilization of the CRM tool
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Manage and update the inventory system
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Complete service orders
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Process invoices and complete billing
Critical Qualifications/Competencies:
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As required to meet customer’s needs, successful candidate must pass client's, OPP background checks as well as the one from the Sûreté du Québec to be able to work for this role.
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Have a minimum of 3 years’ experience in customer service
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Bilingualism in French/English is mandatory
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Detail oriented
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Able to prioritize and multi-task at a high level
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Able to solve problems analytically
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Ability to adapt to change, in a competitive environment where priorities change frequently
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Self-motivated, self-governing, and accountable
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Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
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Basic accounting knowledge is an asset
