CTC007768 - Support Agent Service Desk - Radio

Industry Sector: Telecommunications
Job Type: Contract
Duration: Eight months
Work Mode: Mixed

Description

IMPORTANT


Locations being considered - only Ottawa location to be considered

Bilingual required, interviews will be held Both French & English

Hybrid role - Remote work however in office attendance required to be split with other agents.


Typical day to day in this role -

  • Answer customer calls,

  • Treating incident and service request for customer equipment,

  • Invoicing.


Top 3 skills sets and qualifications -

  • Autonomous and disciplined self-starter,

  • Excellent time management and organizational skills,

  • Team player,


Interview process - 1st virtual & 2nd in office

Projects you will be working on - Side project - Ticketing & Billing

Potential for extension or to hire full time exists but never a guarantee



Roles and Responsibilities:

  • Responsible for responding to customer requests in a prompt, accurate, and professional manner

  • Develop and maintain good client relationships while ensuring confidentiality

  • Work with both internal and external teams to ensure the customer’s needs are met

  • Process customer requests through utilization of the CRM tool

  • Manage and update the inventory system

  • Complete service orders

  • Process invoices and complete billing


Critical Qualifications/Competencies:

  • As required to meet customer’s needs, successful candidate must pass client's, OPP background checks as well as the one from the Sûreté du Québec to be able to work for this role.

  • Have a minimum of 3 years’ experience in customer service

  • Bilingualism in French/English is mandatory

  • Detail oriented

  • Able to prioritize and multi-task at a high level

  • Able to solve problems analytically

  • Ability to adapt to change, in a competitive environment where priorities change frequently

  • Self-motivated, self-governing, and accountable

  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

  • Basic accounting knowledge is an asset

Our Sidebar

Welcome to our house!